Overview
The Appeals solution provides a single view of all received appeals, including documents, case information, tax codes and rules, and dashboard reports. This centralized solution allows State workers to collaborate with the submitter, legal teams, and other entities to drive processing efficiences. The solution includes AI tools to extract information from documents, summarize case information, identify applicable tax codes, and assist workers with determination. A user-friendly interface makes it easy to create and manage appeals/cases, track progress, and report on the results.
Description
Our Appeals Processing solution includes an easy to use and learn user experience, a centralized database for all appeal submissions, a workflow management system with automated collaboration tools, and robust security to ensure all sensitive data is safe and confidential.